FREQUENTLY ASKED QUESTIONS
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 888-321-8688
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Do you ship worldwide?
Yes, we ship internationally via the United States Postal Service (USPS).
How much will shipping cost to my country?
Shipping costs will vary by location and weight of the package. In order to calculate the exact cost of shipping to your address, please add the items of interest to your cart and enter your shipping information. The total shipping costs will be calculated for you.
How can I track an order that's been shipped?
Tracking numbers are provided via email when orders are shipped.
How can I get a refund or make a change to my order?
You may return an item for a refund or exchange within 30 days of the shipping date. You can contact us by clicking here and providing us with your order number and the item you would like to return or exchange. If it is within the time limit, we will respond in 1-3 business days with an electronic shipping label, which you need to print out and use to ship the item back to us. Once we receive and inspect the item, we will issue you the refund or exchange.
If you need to make a change to your order, please contact us any time at our contact page by clicking here. We typically respond in 1-3 business days.
Can I pick up my order from your office?
No, in-store pickup for website customers is not available from our warehouse. In-store pickup is only available for our wholesale customers.
I want an item that is not in stock, how can I be notified about a restock?
Stock is updated as soon as we receive the product(s) from our warehouse. If a product is not available during your time of purchase, you can join our mailing list for updates.
How do I wash my ENTITY garment?
We recommend that you wash your clothing in cold or warm water and hang dry to minimize shrinkage. All clothing shrinks when dried with a hot drying machine, so if you insist on hot drying, consider buying one size up.
When will my order ship?
We typically ship orders 1-3 business days after your purchase. You will be sent an e-mail with the tracking number after we send your package.